Refund Policy
Our goal is to ensure that you are completely satisfied with your purchase or service. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the general rules and procedures for requesting a refund.
Eligibility for Refund
Refunds may be issued under the following conditions:
- Service or Product Issues: If the service provided or product delivered does not meet the expected quality, or is significantly different from the description, you may be eligible for a refund.
- Incorrect Orders: If you receive an incorrect product or service, you may be eligible for a refund or replacement.
- Cancellation Before Fulfillment: If you cancel an order or service before it has been fulfilled or dispatched, you may be eligible for a full refund.
- Delivery Issues: If there are significant delays in delivery or service fulfillment beyond the agreed time, you may request a refund.
Refund Process
To request a refund, please follow these steps:
- Contact Customer Support: Notify our customer support team as soon as possible after receiving the product or service. Provide your order number, details of the issue, and any relevant evidence (e.g., photos).
- Review and Approval: Our team will review your request and may ask for additional information to process the refund. We aim to respond to all refund requests within 48 hours.
- Refund Method: If your refund is approved, it will be processed to your original payment method within 7-10 business days.
Non-Refundable Items and Services
Certain items and services are not eligible for refunds, including:
- Services that have already been completed or products that have been fully used or consumed.
- Gift cards and promotional items.
- Items or services that are requested for a refund after a specified period (e.g., 7 days after delivery).
- Products or services that are damaged or altered after delivery or fulfillment.
Partial Refunds
In some cases, partial refunds may be granted:
- For products that have been partially used or services partially rendered.
- If the issue affects only a portion of the product or service provided.
Return of Physical Products
If a refund request involves the return of a physical product, the item must be returned in its original condition and packaging, unless it was received in a damaged or defective state. Return shipping costs may be covered depending on the reason for the return.
Contact Information
If you have any questions about our refund policy or need assistance with a refund request, please contact our customer service team. We are here to help and ensure your satisfaction with our service.